Less administrative friction. A better experience for employees.

When a care request gets stuck between a provider and a health plan, the employee experiences the delay. Employers can ask their plans and administrators how they are making electronic prior authorization useful to the providers and people who rely on it.

SHN provides shared infrastructure that plans, providers and their partners can use across existing systems. The aim is less repeated connection work, clearer responses and fewer avoidable administrative handoffs.

Ask your plan three practical questions.

How will providers connect and use the new capabilities?

How will the plan identify repeated delays and improve the process?

How will members understand what is happening without contacting every organization separately?

Employers can support participation or separately sponsor defined services where appropriate. Sponsorship does not grant access to an employee’s health information or change the rights of the person receiving care.